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Blue Choice

Member Satisfaction Survey -- CAHPS®

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is a standardized national survey that measures members' satisfaction with health plan services and the care and services that network professionals offer. Each year, we send the CAHPS to a random sample of members. We ask for feedback on issues related to getting the care they need, getting timely care, the quality of care received, customer service and claims processing.

CAHPS 2014

CAHPS 2013

CAHPS 2012