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Blue Choice

STATchat

STATchat: Call a Provider Services Rep Online!

STATchatSM is a fast, free and simple way to talk with a provider services representative after you’ve searched online for the answer to a claims status or eligibility question. STATchat is also available for Authorization/Pre-Certification/Referral. You can talk to a representative online to provide clinical information, request an extension and update authorization information.

What is STATchat?

If you can’t find the information you need online, STATchat lets you talk to a Provider Services representative, right over your Internet connection. To use STATchat, simply log in to My Insurance ManagerSM. (Users logging in for the first time will need to create a profile, which takes less than one minute to complete.) If you still have a question after viewing claims status, eligibility or benefits, or accessing Authorization/Pre-Certification/Referral, just click the “Ask Provider Services” button at the bottom of the page. Then click the “Connect” button at the top of the page and you’ll soon be speaking to a Provider Services representative online. In fact, you will receive priority service and be connected to the next available agent!

To ensure quick service for all customers, only one issue per call, please.

When is STATchat available?

You can use STATchat during regular business hours, Eastern Time. BlueChoice HealthPlan Provider Service representatives are available to help you Monday through Friday from 8:30 a.m.  to 5 p.m.

What Do I Need to Use STATchat?

Hardware you’ll need:

  • A 166 MHz Pentium CPU, with a full-duplex sound card.
  • Windows 95 (requires WinSock2), 98, ME, NT SP96 (or higher), 2000 or XP.
  • A 14.4 kbps dial-up modem or better, or a broadband Internet connection.
  • Microsoft Internet Explorer 5.5 or higher, or Netscape Navigator 6.2 or higher.
  • A headset or stand-alone microphone, and speakers connected to your computer.

You will also need Click-to-Talk, a free program that will automatically download to your computer the first time you use STATchat.

If you have technical questions about using STATchat, visit our technical help area.

To get started now with STATchat, please visit My Insurance Manager.