Skip to content

Blue Choice

Member Satisfaction Survey -- CAHPS®

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is a standardized national survey that measures members' satisfaction with health plan services and the care and services that network professionals offer. Each year, we send the CAHPS to a random sample of members. We ask for feedback on issues related to getting the care they need, getting timely care, the quality of care received, customer service and claims processing.