Medical Record Requests

Medical Record Requests

3/26/2015

Lately, you may have received requests from us or one of our business partners to review medical charts for one or several of your patients. The data we collect during this process helps us measure our performance, develop quality initiatives such as member outreach programs and enhance educational programs for providers and members. We appreciate your cooperation in helping us meet our quality goals as we seek to improve the overall health of our members — your patients.

We know it’s not an easy task to prepare charts for medical review. But we believe you are as committed to improving patients’ health outcomes as we are. So that’s why we are asking you to help us by complying with our requests for records.

We would also like you to talk with your vendors and encourage them to cooperate with requests they may receive on your behalf. As a participating provider, your contract states you agree to permit BlueCross BlueShield of South Carolina, BlueChoice HealthPlan of South Carolina or one of our business partners to inspect, review and get copies of such records upon request at no charge. We appreciate you working with your vendors to ensure they understand this contractual arrangement to submit the requested records (on your behalf) without delay or request for payment.

If there is anything we can do to make this process easier for you, please let us know. We will do all we can to accommodate your request. We will even come to your office and collect the records if you want!

If you have questions about medical record requests you have received from us or one of our business partners, please contact your Provider Education advocate by emailing provider.education@bcbssc.com or by calling 803-264-4730.

Thank you and feel free to share this message with everyone in your office.

BlueCross® BlueShield® of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association.