BlueCross® BlueShield® of South Carolina and BlueChoice HealthPlan have expanded the clinical attachments feature within My Insurance ManagerSM to allow providers to upload medical records and documentation for claims. This feature was added in 2015 to allow you to upload medical records for pending precertification requests. Now, you can also attach medical records or other documents to claims using the Claim Status function.
So how does the feature work? Simply select the claim that requires additional documentation. Then select the Attach Documentation option. Select the PDF file you wish to upload to My Insurance Manager. Once you upload the document, it will encrypt automatically. The claim and documentation will be routed to the appropriate area for review. Our system will accept up to three .PDF documents created in Adobe® Acrobat version 1.4 or higher, per request. There is a maximum file size of 30 MB per document.
See our clinical attachments user guide for more details.
If you have questions about this bulletin or the clinical attachment feature, please contact Provider Education at 803-264-4730 or submit your question using the Provider Education Contact Form.