For questions on eligibility, benefits, deductibles and out-of-pocket information, or claim resolution, please use My Insurance ManagerSM. You'll be able to get information about specific patients while keeping their confidential information secure.
If you have a question that is not related to specific claims or patients, please contact the Provider Education department by calling 803-264-4730 or using the Provider Education Contact Form. We direct all phone calls and emails to a central distribution center and assign them to the provider advocate who can most efficiently handle the request. The person who responds to your inquiry may not be the specific external provider advocate for your county, since he or she may be unavailable to reply as quickly as another team member in the Provider Education department.