STATchat: Call a Provider Services Rep Online!
STATchatSM is a fast, free and simple way to talk with a provider services representative after you’ve searched online for the answer to a claims status or eligibility question. STATchat is also available for Authorization/Pre-Certification/Referral. You can talk to a representative online to provide clinical information, request an extension and update authorization information.
What is STATchat?
If you can’t find the information you need online, STATchat lets you talk to a Provider Services representative, right over your Internet connection. To use STATchat, simply log in to My Insurance ManagerSM. (Users logging in for the first time will need to create a profile, which takes less than one minute to complete.) If you still have a question after viewing claims status, eligibility or benefits, or accessing Authorization/Pre-Certification/Referral, just click the “Ask Provider Services” button at the bottom of the page. Then click the “Connect” button at the top of the page and you’ll soon be speaking to a Provider Services representative online. In fact, you will receive priority service and be connected to the next available agent!
To ensure quick service for all customers, only one issue per call, please.
When is STATchat available?
You can use STATchat during regular business hours, Eastern Time. BlueChoice HealthPlan Provider Service representatives are available to help you Monday through Friday from 8:30 a.m. to 5 p.m.
What Do I Need to Use STATchat?
- Adobe Flash Player*
- A compatible web browser: Microsoft Internet Explorer 11 or EDGE*, Mozilla Firefox*, or Google Chrome*.
- A headset (recommended) or stand-alone microphone and speakers connected to your computer.
*Must be a version currently supported by the manufacturer.
Your firewall should allow outgoing UDP to the public internet from the browsers that will be using STATchat, and allow return traffic in response.
If your router includes SIP Application Level Gateway (ALG) function or Stateful Packet Inspection (SPI), disable both these functions for the *.twilio.com domain.
For each concurrent call, allow WebRTC: 8 kB/s. This does not scale based on bandwidth. On browsers using Flash, fallback bandwidth requirement is 6 kB/s.
For lower end PC hardware, we recommend USB headsets, rather than 3.5mm jack headsets so that you bypass the native sound board. For machines with a higher-end integrated sound board the 3.5mm connection can be fine.
|Component||Address||Client-side Port Used||Server-side Port Used||Protocol|
|Signaling||*.twilio.com||Any (1,024 to 65,535)||443||TCP|
|Any (1,024 to 65,535)||10,000-20,000||UDP|
If you have technical questions about using STATchat, visit our technical help area.
To get started now with STATchat, please visit My Insurance ManagerSM.