FOCUSfwd Device Integration

FOCUSfwd Device Integration


The FOCUSfwd® Wellness Incentive Program offers device integration, an opportunity to earn entries for tracking physical activity through the use of your smartphone or activity tracker. 

How To Connect My Smartphone

To use a smartphone to sync your physical activity with FOCUSfwd without an activity tracker, you have to set up Mobile Tracking.

How Do I Get Mobile Tracking?

Mobile tracking can be accessed by downloading the Fitbit app on your smartphone.

  • STEP 1: Get Started
    • Download the Fitbit app on your smartphone from the Apple App Store, Google Play Store, or Microsoft Store, and tap “Get”.
  • STEP 2: If you do not have an account, select "Join Fitbit" and then "No Fitbit Yet?" within the initial app set up. 
    • Create an account with the instructions on your smartphone.
      • If you already have an account, select "Log In":
    • Tap or click the Account settings. 
    • Click the option for setting up a new device.
      • Choose MobileTrack.
      • Follow the Mobile Tracking instructions on smartphone.
  • STEP 3: Connecting to FOCUSfwd Wellness Incentive Program
    • Now that you’ve setup a mobile tracking account, let’s review the steps for connecting to FOCUSfwd to begin earning entries!
      • Login through My Health Toolkit® into the FOCUSfwd Wellness Incentive Program
      • Select GET FIT
        • This can always be accessed from any page in the program.
      • Click the “Connect” button under the Fitbit brand 
      • You'll automatically be taken to login to your Mobile Tracking account.
      • Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.
        • This will be ‘Cardholder by ChipRewards’ asking for permission.
        • FOCUSfwd Wellness Incentive Program recommends you select “Allow All”, as we may track other data in the future for rewards. However, “activity and exercise”, “profile”, and “devices and settings” should be checked. Click the “Allow” button to complete the process

That’s it! You’re now connected and can begin to earn for staying active!

How To Connect my Activity Tracker

If you have a Fitbit, Misfit or Garmin activity tracker, follow these steps to get connected!

**Don’t see your activity tracker?  No problem!  Just use steps above to track using your smartphone.**

Let’s Get Started!

  • STEP 1:  Login to your FOCUSfwd account. Select the “GET FIT” tab.
  • STEP 2: Click "Connect" under your compatible device. You'll then be directed to login to your device account.
  • STEP 3: Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.
    • FOCUSfwd Wellness Incentive Program recommends you select “Allow All." Your “activity and exercise", “profile”, and “devices and settings” must be checked. Click the “Allow” button to complete the process.

That’s it! You’re now connected and can begin to earn for staying active!


Can I link more than one device to my FOCUSfwd account?

  • Yes, you can have more than one device linked to your account, but FOCUSfwd Wellness Incentive Program will only record the steps from 1 device per day. You cannot combine the steps from multiple devices to reach the daily step goal of 5,000 steps.

How long does it take for my steps to sync to my account?

  • It takes 24-48 hours for your steps to sync from your device and display on the FOCUSfwd Wellness Incentive Program website. Additionally, you must frequently sync the data from your device to your online activity tracker account. This is available through the manufacturer’s website or mobile app. Devices can store up to 30 days of data, so large amounts of data may take longer to sync.

What happens if I change my privacy settings on my device?

  • If you have recently changed the privacy settings on your device, you may have revoked access of your physical activity data to FOCUSfwd Wellness Incentive Program. FOCUSfwd Wellness Incentive Program is powered by ChipRewards, so you have to allow “Cardholder by ChipRewards” access to your physical activity tracker’s data. If you have revoked access to “Cardholder by ChipRewards”, simply follow the instructions to reconnect your device.

How often should I sync my steps to my account?

  • Most devices can hold up to 30 days of physical activity data. Therefore, FOCUSfwd Wellness Incentive Program can sync up to 30 days of physical activity data. If a member does not sync their device data within 30 days of completing the physical activity, FOCUSfwd Wellness Incentive Program will not be able to retrieve the older data.

If you have any additional questions, please call the number on the back of your ID card.